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LER.me
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  1. Occupations
  2. Telephone Operators

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

SOC: 43-2021.00

Common Job Titles

  • 411 Directory Assistance Operator (411 Directory Assistance Op)
  • Directory Assistance Operator (Directory Assistance Op)
  • Phone Operator (Telephone Operator)
  • TELECOM Op (Telecommunications Operator)

Wage Data According to the Bureau of Labor Statistics

Annual wage data for Telephone Operators (2024)

Estimated Total Employment (U.S.)

3,950

Wage Distribution by Percentile

Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $31,440. 25th percentile: U.S. $35,860. 50th percentile: U.S. $39,130. 75th percentile: U.S. $48,530. 90th percentile: U.S. $57,510. Use the left and right arrow keys to move between percentiles.

  • U.S.
MetricU.S.
10% of workers earn the following or less$31,440
10% of workers earn the following or more$57,510
Workers on average earn$42,880

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Customer and Personal Service4.2/5
  • Telecommunications3.8/5
  • Administrative3.6/5
  • English Language3.2/5
  • Computers and Electronics3.1/5
Skills & Requirements: Knowledge

Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word

Technology Skills

  • Computer aided dispatch software
  • Handheld computer device software
  • Operating system software
  • Video conference software
  • Word processing software

Tools & Equipment

  • 10-key calculators
  • Alarm system monitors
  • Computer laser printers
  • Copy machines
  • Electric typewriters
  • Laser facsimile machines
  • Mobile radios
  • Multiline telephone systems
Tools & Technology: Tools & Equipment

Related Occupations

Occupations with similar skills and knowledge requirements

Most Similar

  • Switchboard Operators, Including Answering Service 43-2011.00
  • Telemarketers 41-9041.00
  • Customer Service Representatives 43-4051.00
  • Receptionists and Information Clerks 43-4171.00
  • Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel 41-3091.00

Moderately Similar

  • Public Safety Telecommunicators 43-5031.00
  • Telecommunications Equipment Installers and Repairers, Except Line Installers 49-2022.00
  • Dispatchers, Except Police, Fire, and Ambulance 43-5032.00
  • Office Clerks, General 43-9061.00
  • Reservation and Transportation Ticket Agents and Travel Clerks 43-4181.00

Related

  • Counter and Rental Clerks 41-2021.00
  • Travel Agents 41-3041.00
  • Data Entry Keyers 43-9021.00
  • Brokerage Clerks 43-4011.00
  • Eligibility Interviewers, Government Programs 43-4061.00
  • Insurance Claims and Policy Processing Clerks 43-9041.00
  • Postal Service Mail Carriers 43-5052.00
  • Postal Service Clerks 43-5051.00
  • Mail Clerks and Mail Machine Operators, Except Postal Service 43-9051.00
  • Cashiers 41-2011.00

Related Programs

Education programs that prepare you for this occupation

  • CertificateAcademic English Foundations (Noncredit)Issuer: Ventura College
  • CertificateArt Education for ChildrenIssuer: Folsom Lake College
  • Associate's DegreeSocial Justice Studies: GeneralIssuer: Mt San Antonio College
  • Associate's DegreeGLOBAL STUDIESIssuer: Saddleback College
  • CertificateBasic MAC Software SkillsIssuer: Santa Barbara City College
  • Associate's DegreeCommunication StudiesIssuer: Moorpark College
  • Associate's DegreeElementary Teacher EducationIssuer: San Diego Mesa College
  • Associate's DegreeChemistryIssuer: Merced College
  • Associate's DegreeKinesiologyIssuer: Columbia College (CA)
  • CertificatePre-Allied HealthIssuer: Moorpark College