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  1. Occupations
  2. Travel Agents

Travel Agents

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

SOC: 41-3041.00

Common Job Titles

  • Destination Specialist
  • Travel Agent
  • Travel Consultant
  • Travel Counselor

What You'll Need to Succeed

AI-generated

Key competencies for this occupation at a glance

  • KnowledgeDesign customized travel itineraries integrating transportation, accommodations, and tour packages independently, balancing client preferences with logistical feasibility and budget parameters.
    Advanced
  • MindsetEngage with clients to understand travel preferences, budget constraints, and special requirements while demonstrating service orientation in face-to-face and remote consultations.
    Proficient
  • KnowledgeAnalyze client travel needs and destination options against cost, availability, and itinerary constraints using global distribution systems and multiple booking platforms.
    Proficient
  • KnowledgeEvaluate transportation modes, accommodation quality, and tour package value by comparing vendor offerings and assessing alignment with client expectations.
    Proficient
  • Hands-onOperate reservation management systems including Amadeus, Sabre, and Apollo platforms to efficiently book and modify travel arrangements under time-sensitive conditions.
    Proficient
  • MindsetAdvocate for client interests during travel disruptions and service failures by negotiating with vendors and coordinating alternative arrangements.
    Proficient
  • KnowledgeInterpret visa requirements, travel advisories, and international regulations to provide accurate guidance and ensure client compliance with destination entry policies.
    Proficient
  • MindsetIntegrate persuasive sales techniques with client-centered service values when presenting travel package options and upgrades without compromising trust.
    Proficient
  • KnowledgeOrganize multi-leg itineraries coordinating flights, ground transportation, lodging, and activities using scheduling software and maintaining detailed documentation for client records.
    Proficient
  • KnowledgeSynthesize emerging travel trends, destination updates, and industry best practices through continuous professional learning to maintain competitive market expertise.
    Proficient
  • KnowledgeApply knowledge of geography, transportation networks, and destination characteristics when recommending travel routes and advising clients on seasonal considerations.
    Developing
  • KnowledgeCompare pricing structures, cancellation policies, and travel insurance options to recommend cost-effective solutions aligned with client risk tolerance.
    Developing

Wage Data According to the Bureau of Labor Statistics

Annual wage data for Travel Agents (2024)

Estimated Total Employment (U.S.)

59,150

Wage Distribution by Percentile

Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $33,280. 25th percentile: U.S. $38,760. 50th percentile: U.S. $48,450. 75th percentile: U.S. $60,880. 90th percentile: U.S. $74,160. Use the left and right arrow keys to move between percentiles.

  • U.S.
MetricU.S.
10% of workers earn the following or less$33,280
10% of workers earn the following or more$74,160
Workers on average earn$52,690

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Customer and Personal Service4.3/5
  • English Language4.0/5
  • Sales and Marketing3.9/5
  • Geography3.4/5
  • Computers and Electronics3.4/5
Skills & Requirements: Knowledge

Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

  • Intuit QuickBooks
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • SAP Concur
  • Zoom

Technology Skills

  • Amadeus CRS
  • Apollo Reservation System
  • Colibripms Software Colibri
  • DataSwell
  • Galor Travel Booster
  • Global distribution system GDS software
  • Globekey Agentkey
  • IMS Travel Agent Reservation Software System
Tools & Technology: Technology Skills

Tools & Equipment

  • Card readers
  • Computer inkjet printers
  • Computer laser printers
  • Copy machines
  • Laser facsimile machines
  • Multiline telephone systems
  • Personal computers
  • Printing calculators
Tools & Technology: Tools & Equipment

Related Occupations

Occupations with similar skills and knowledge requirements

Most Similar

  • Reservation and Transportation Ticket Agents and Travel Clerks 43-4181.00
  • Travel Guides 39-7012.00
  • Counter and Rental Clerks 41-2021.00
  • Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel 41-3091.00
  • Concierges 39-6012.00

Moderately Similar

  • Customer Service Representatives 43-4051.00
  • Telemarketers 41-9041.00
  • Tour Guides and Escorts 39-7011.00
  • Retail Salespersons 41-2031.00
  • Receptionists and Information Clerks 43-4171.00

Related

  • Insurance Sales Agents 41-3021.00
  • Advertising Sales Agents 41-3011.00
  • Telephone Operators 43-2021.00
  • Freight Forwarders 43-5011.01
  • Hotel, Motel, and Resort Desk Clerks 43-4081.00
  • Meeting, Convention, and Event Planners 13-1121.00
  • Cargo and Freight Agents 43-5011.00
  • Door-to-Door Sales Workers, News and Street Vendors, and Related Workers 41-9091.00
  • Customs Brokers 13-1041.08
  • Real Estate Sales Agents 41-9022.00

Related Programs

Education programs that prepare you for this occupation

  • CertificateHospitality And Culinary TechnologyIssuer: Tennessee College of Applied Technology-Memphis
  • CourseDestination Specialist (DS)Issuer: The Travel Institute
  • CertificationCertified Travel Industry Executive (CTIE)Issuer: The Travel Institute
  • CertificationCertified Travel Counselor (CTC)Issuer: The Travel Institute
  • CertificationCertified Travel Associate (CTA)Issuer: The Travel Institute
  • CertificationGlobal Travel Professional (GTP) CertificationIssuer: Global Business Travel Association
  • CertificationVRMA Vacation Rental Management CertificateIssuer: Vacation Rental Management Association
  • Post-Baccalaureate CertificateProfessional SellingIssuer: Indiana University-Southeast
  • Micro-CredentialAdvanced Customer Service and SalesIssuer: NRF (National Retail Federation) Foundation
  • CertificateCertificate - SalesIssuer: Bellevue College