Cargo and Freight Agents
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
SOC: 43-5011.00
Common Job Titles
Air Export SpecialistDrop Shipment ClerkLogistics CoordinatorLogistics Service Representative
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeEvaluate bills of lading and shipping documentation for accuracy and compliance to determine appropriate shipping charges and tariffs according to regulatory requirements.Proficient
- MindsetBalance customer service expectations with operational constraints when negotiating delivery timelines and resolving shipping discrepancies.Proficient
- Hands-onCoordinate physical movement and staging of freight across multiple loading platforms while maintaining safety and security protocols.Proficient
- KnowledgeApply transportation and geography knowledge to route freight shipments across airline, train, and trucking terminals under time-sensitive conditions.Developing
- KnowledgeAnalyze shipment priorities and routing options to optimize cargo movement and resolve scheduling conflicts.Developing
- MindsetEngage with customers and transportation partners to take orders, arrange freight pickup, and deliver service updates.Developing
- Hands-onOperate material handling equipment and RFID scanning systems to expedite cargo loading and tracking processes on loading platforms.Developing
- KnowledgeApply transportation management software and database systems to document, track, and process incoming and outgoing freight movements.Developing
- KnowledgeExamine cargo quality, weight, and condition against shipment specifications during inspection of freight at receiving and shipping docks.Developing
- MindsetParticipate in conflict resolution and negotiation activities with customers, carriers, and internal teams to address delivery issues.Developing
- KnowledgeEstimate shipment dimensions, weights, and delivery timeframes using mathematical calculations and transportation regulations.Developing
- KnowledgeCompare multiple transportation methods and service options to recommend cost-effective and timely freight solutions for customers.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Cargo and Freight Agents (2024)
Estimated Total Employment (U.S.)
97,800
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $37,240 |
| 10% of workers earn the following or more | $76,350 |
| Workers on average earn | $55,420 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Transportation4.6/5
- Geography4.5/5
- Public Safety and Security4.0/5
- English Language3.9/5
- Administration and Management3.9/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordSAP software
Technology Skills
Brokerage softwareCorel WordPerfect Office SuiteDatabase softwareEmail softwareMicrosoft OneNoteOperating system softwarePosting softwareSpreadsheet software
Tools & Equipment
Crow barsDesktop computersElectrical power unitForkliftsHammersHand trucksLaser facsimile machinesLaser printers