Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
SOC: 43-4151.00
Common Job Titles
Materials SpecialistOrder ClerkWarehouse ClerkWarehouse Person
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeProcess incoming orders for materials, merchandise, and services using order management software and electronic communication systems, ensuring accuracy and completeness.Proficient
- KnowledgeEvaluate order information for compliance with pricing policies, inventory availability, and shipping requirements using inventory management systems and warehouse management software.Proficient
- KnowledgeOrganize administrative workflows and order processing tasks prioritizing multiple orders across various communication channels under time constraints.Proficient
- MindsetIntegrate active listening techniques with problem-solving approaches when resolving conflicts and negotiating solutions with customers and internal teams.Proficient
- KnowledgeMonitor order fulfillment processes and shipping schedules tracking progress through automated systems and coordinating with production and logistics personnel.Proficient
- MindsetEngage with customers to address inquiries, complaints, and order status updates via phone, email, and electronic means, maintaining service-oriented communication.Developing
- KnowledgeApply customer service protocols and company policies when handling order delays, price discrepancies, and customer concerns.Developing
- KnowledgePrepare contracts and order documentation using Microsoft Office software and order management systems, ensuring regulatory and procedural compliance.Developing
- KnowledgeAnalyze customer data and order patterns using database and spreadsheet software to identify trends and improve order accuracy.Developing
- KnowledgeInterpret product specifications, pricing structures, and shipping information when communicating order details to customers and coordinating with external vendors.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Order Clerks (2024)
Estimated Total Employment (U.S.)
83,420
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $33,530 |
| 10% of workers earn the following or more | $61,680 |
| Workers on average earn | $46,270 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.4/5
- Production and Processing4.2/5
- Computers and Electronics4.0/5
- Education and Training3.9/5
- English Language3.8/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
Adobe AcrobatApple SafariIntuit QuickBooksMicrosoft AccessMicrosoft DynamicsMicrosoft EdgeMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMozilla FirefoxSAP software
Technology Skills
Automated manifest system softwareCorel WordPerfect Office SuiteEmail softwareIBM Sterling Configure, Price, QuoteInventory management systemsMicrosoft System CenterOracle JD Edwards EnterpriseOneOrder management software
Tools & Equipment
Belt divertersConveyer beltsCopy machinesCredit card authorization softwareElectronic cash registersLaser facsimile machinesMultiline telephone systemsPersonal computers