Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
SOC: 43-4151.00
Common Job Titles
Materials Specialist
Order Clerk
Warehouse Clerk
Warehouse Person
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
KnowledgeProcess incoming orders for materials, merchandise, and services using order management software and electronic communication systems, ensuring accuracy and completeness.
Proficient
KnowledgeEvaluate order information for compliance with pricing policies, inventory availability, and shipping requirements using inventory management systems and warehouse management software.
Proficient
KnowledgeOrganize administrative workflows and order processing tasks prioritizing multiple orders across various communication channels under time constraints.
Proficient
MindsetIntegrate active listening techniques with problem-solving approaches when resolving conflicts and negotiating solutions with customers and internal teams.
Proficient
KnowledgeMonitor order fulfillment processes and shipping schedules tracking progress through automated systems and coordinating with production and logistics personnel.
Proficient
MindsetEngage with customers to address inquiries, complaints, and order status updates via phone, email, and electronic means, maintaining service-oriented communication.
Developing
KnowledgeApply customer service protocols and company policies when handling order delays, price discrepancies, and customer concerns.
Developing
KnowledgePrepare contracts and order documentation using Microsoft Office software and order management systems, ensuring regulatory and procedural compliance.
Developing
KnowledgeAnalyze customer data and order patterns using database and spreadsheet software to identify trends and improve order accuracy.
Developing
KnowledgeInterpret product specifications, pricing structures, and shipping information when communicating order details to customers and coordinating with external vendors.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Order Clerks (2024)
Estimated Total Employment (U.S.)
83,420
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $33,530. 25th percentile: U.S. $38,110. 50th percentile: U.S. $44,660. 75th percentile: U.S. $51,890. 90th percentile: U.S. $61,680. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$33,530
10% of workers earn the following or more
$61,680
Workers on average earn
$46,270
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Customer and Personal Service4.4/5
Production and Processing4.2/5
Computers and Electronics4.0/5
Education and Training3.9/5
English Language3.8/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
