Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
SOC: 43-4141.00
Common Job Titles
Financial Services Representative
Member Service Representative
New Accounts Representative
Personal Banker
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
KnowledgeEvaluate customer financial information and documentation to determine compliance with account opening standards and regulatory requirements.
Proficient
MindsetIntegrate sales techniques with customer service principles when presenting cross-selling opportunities and additional financial products.
Proficient
KnowledgeAssess application completeness and accuracy using institutional checklists and quality standards before account activation.
Proficient
MindsetBalance efficiency in processing transactions with attentiveness to customer experience during peak service periods and under time constraints.
Proficient
MindsetEngage prospective customers seeking to open financial accounts in face-to-face interactions within financial institution settings.
Developing
KnowledgeExplain account services, features, and benefits to diverse customers with varying financial literacy levels.
Developing
KnowledgeApply knowledge of banking products and account types when guiding customers through account selection decisions.
Developing
MindsetRespond to customer concerns and questions with empathy and service orientation while maintaining professional standards and institutional policies.
Developing
KnowledgeInterpret regulatory requirements and security protocols when processing new account applications and verifying customer identities.
Developing
Hands-onOperate teller terminals and financial institution software systems to accurately input customer data and complete account opening procedures.
Developing
KnowledgeDistinguish appropriate account types and services based on individual customer needs, usage patterns, and financial goals.
Developing
KnowledgeDemonstrate use of online banking tools and account management features to new customers during account setup and orientation.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for New Accounts Clerks (2024)
Estimated Total Employment (U.S.)
38,030
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $36,980. 25th percentile: U.S. $40,050. 50th percentile: U.S. $46,610. 75th percentile: U.S. $51,510. 90th percentile: U.S. $60,110. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$36,980
10% of workers earn the following or more
$60,110
Workers on average earn
$47,610
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Customer and Personal Service4.8/5
Sales and Marketing4.4/5
Administrative4.1/5
English Language4.0/5
Computers and Electronics3.5/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
