Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
KnowledgeCompose professional correspondence addressing customer inquiries, claims, and billing issues using administrative knowledge and organizational writing standards.
Proficient
KnowledgeEvaluate correspondence for compliance with company policies and regulatory requirements, ensuring accuracy and appropriateness before distribution.
Proficient
KnowledgeOrganize multiple correspondence requests and prioritize response timelines, managing workload to meet departmental service standards and deadlines.
Proficient
MindsetIntegrate persuasive communication techniques with service-oriented values when negotiating resolutions to damage claims and delinquent accounts.
Proficient
KnowledgeInterpret customer communications to identify underlying needs and required actions, using active listening and reading comprehension skills.
Proficient
KnowledgeAnalyze customer requests and documentation to determine appropriate responses, reviewing service complaints, account discrepancies, and information requests.
Developing
KnowledgeApply customer service principles and administrative procedures when responding to delinquent accounts and service issues independently.
Developing
MindsetRespond to customer concerns with empathy and professionalism when addressing complaints about unsatisfactory services or billing errors.
Developing
KnowledgeOperate correspondence management software and Microsoft Office applications, producing electronic communications and maintaining accurate documentation.
Developing
KnowledgeSelect relevant data from accounting, billing, and customer service systems to formulate accurate and complete responses to inquiries.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Correspondence Clerks (2024)
Estimated Total Employment (U.S.)
6,260
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $33,530. 25th percentile: U.S. $38,510. 50th percentile: U.S. $46,740. 75th percentile: U.S. $52,480. 90th percentile: U.S. $62,200. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$33,530
10% of workers earn the following or more
$62,200
Workers on average earn
$46,610
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Administrative4.4/5
English Language4.0/5
Customer and Personal Service3.8/5
Economics and Accounting3.6/5
Mathematics3.5/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
