Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
SOC: 15-1232.00
Common Job Titles
Computer Support SpecialistComputer Tech (Computer Technician)IS Tech (Information Systems Technician)IT Specialist (Information Technology Specialist)
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Computer User Support Specialists (2024)
Estimated Total Employment (U.S.)
697,210
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $38,780 |
| 10% of workers earn the following or more | $98,010 |
| Workers on average earn | $64,990 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Computers and Electronics4.9/5
- Customer and Personal Service4.1/5
- Telecommunications3.9/5
- English Language3.8/5
- Education and Training3.7/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
AJAXAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe InDesignAdobe PhotoshopAmazon RedshiftAmazon Web Services AWS softwareAnsible softwareApache CassandraApache HadoopApache HiveApache KafkaApache MavenApache Subversion SVNApache TomcatApple iOSApple macOSAtlassian ConfluenceAtlassian JIRAAutodesk AutoCADAutodesk RevitBashBentley MicroStationCC#C++Cascading style sheets CSSChefCisco WebexDassault Systemes SolidWorksDjangoDockerDrupalESRI ArcGIS softwareEclipse IDEElasticsearchEpic SystemsExtensible markup language XMLFacebookGitGitHubGoogle AndroidGoogle AngularGoogle DocsHibernate ORMHypertext markup language HTMLJUnitJavaScriptJavaScript Object Notation JSONLinuxMEDITECH softwareMarketo Marketing AutomationMicrosoft .NET FrameworkMicrosoft ASP.NETMicrosoft AccessMicrosoft Active DirectoryMicrosoft Active Server Pages ASPMicrosoft Azure softwareMicrosoft DynamicsMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft PowerShellMicrosoft ProjectMicrosoft SQL ServerMicrosoft SQL Server Integration Services SSISMicrosoft SQL Server Reporting Services SSRSMicrosoft SharePointMicrosoft TeamsMicrosoft VisioMicrosoft Visual BasicMicrosoft Visual Basic for Applications VBAMicrosoft Visual StudioMicrosoft WindowsMicrosoft Windows ServerMicrosoft WordMongoDBMySQLNoSQLNode.jsOracle DatabaseOracle JavaOracle PL/SQLOracle PeopleSoftOracle Primavera Enterprise Project Portfolio ManagementPHPPerlPostgreSQLPuppetPythonRed Hat Enterprise LinuxRubySAP softwareSASSalesforce softwareServiceNowShell scriptSlackSplunk EnterpriseSpring BootSpring FrameworkStructured query language SQLSwiftTableauTeradata DatabaseThe MathWorks MATLABTransact-SQLTrimble SketchUp ProUNIXUNIX ShellYardi softwareZoomjQuery
Technology Skills
3M Post-it AppActive directory softwareAdobe ActionScriptAdobe DistillerAdobe DreamweaverAdvanced business application programming ABAPApache AntApache Groovy
Tools & Equipment
Computer tool kitsDesktop computersDigital tapesMS-DOS-bootable disksMainframe computersMulti-line telephone systemsNetwork analyzersNotebook computers